MAKING AN INQUIRY OR COMPLAINT ABOUT AN EMPLOYEE
An inquiry or complaint can be made on an official Citizen Complaint
Form that can be obtained at the front desk, by letter, by telephone or
in person. You can also download a printable version of the complaint
form by clicking on the link below. Please be sure to supply as much
information as possible and have the complaint form notarized.
Complaints or inquiries should be made to the Shift Commander at
Police Headquarters. The Shift Commander will then forward the inquiry
or complaint to the proper authority in the event that the situation
could not be resolved at his or her level.
If your inquiry or complaint appears to be based on a lack of
knowledge or a misunderstanding, the employee may be called upon to
offer an explanation. If you are not satisfied with an explanation, your
inquiry or complaint will be forwarded to a proper authority.
Please be prepared to provide the date, time, location of the event;
the names of the department personnel involved (if known); and the
name(s), address(s) and telephone number(s) of any possible witnesses.
In no case will a citizen be denied an opportunity to file a
complaint (verbal or written) against a department employee.
Once your inquiry or complaint has been received, it will be
thoroughly investigated by an officer designated by the Chief of Police.
The investigation will usually include a review of all applicable
reports, policies and procedures, examination of any evidence or medical
records and interviews with all parties and witnesses involved. A simple
inquiry may take only a day or two to complete, while a complex
complaint may take two or three months to investigate and review.
The Chief of Police reviews every inquiry or complaint with the
employee's Division Commander. If the Chief of Police determines that an
employee violated department policies or procedures, appropriate
corrective action will be taken. The Chief's review will also include
looking for ways to improve policies, procedures and training if
In some cases, the Chief of Police will review the inquiry or
complaint with the
Police Commissioners in executive session to assure that the
investigation was handled thoroughly and objectively.
You will receive written notification at the conclusion of the
internal investigation. There are four possible findings:
- Sustained: The allegation made in the complaint was proven
- Not-Sustained: The investigation failed to prove or disprove the
- Unfounded: The investigation shows that the alleged act did not
- Exonerated: The investigation shows
that the alleged act did occur, but was justified, lawful and proper
under the circumstances.